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企业工单管理系统主要功能

2019-01-23 17:16:37 来源:宇博软件

企业工单管理系统天天斗地主又称为工单管理系统,它是一种网络软件系统,根据不同组织,部门和外部客户的需求,来有针对的管理,维护和追踪一系列的问题和请求。一个完善功能的工单系统又可以称为帮助台系统。那么企业工单管理系统主要功能都是什么呢?

企业工单管理系统和CRM的区别

TONGGUODUIQIYEGONGDANGUANLIXITONGZHUYAOGONGNENGDEJIANDANJIEXIDEZHIGONGDANXITONGCHULIDEZHICHIQINGQIUKEYIFENWEIHENDUOZHONG,TONGSHIYEHUIGENJUSHIWUDEBUTONGQINGKUANGYONGYOUXIANJIYIQUFENBUTONGCHENGDUHEZHONGYAOXINGDEZHICHIQINGQIU。YOUXIANJIKEYIFENWEIJINJI,GAO,ZHONGHEDI。SHIWULEIXINGKEYIDAZHIFENWEI,WENTI,SHIWU,GUZHANGHERENWU。BUTONGSHIWULEIXINGKEYIBAOHANZIJIDESIYOUSHUXING,RUGUZHANGKEYIBAOHANDUOGESHIWU(DUOGESHIWUKENENGYOUYIGEGUZHANGYINQIDE,HUOZHESHUOYIGEGUZHANGDAOZHIDUOGESHIWUDECHANSHENG),RENWUHUIYONGYOUYIGEDAOQISHIJIAN(YIGERENWUXUYAOZAIDAOQISHIJIANQIANCHULIWANCHENG)。TONGSHIKEYIGENJUBUTONGQIYEZUZHIDEXUQIUZENGJIAFENLEILAIDUIGONGDANZHONGLEIJINXINGXIFEN,CONGERYOUZHENDUIDEFENPEIHESHIDERENWUJIHESHIDEGUANLIRENYUANJINXINGCHULI。

1.跨部门协作

天天斗地主 QIYEGONGDANGUANLIXITONGZHICHIGONGDANDEZIDONGFENPEI,ZHIDING,TIXING,ZHUANYI,RANGKEHUQINGSONGSHIXIANKUABUMEN,KUAKEHUQUNTIDEDUOFANGXIEZUOSHIWUCHULI。ZHICHIFANGKETONGGUOFAYOUJIANHEZAIFANGKEDUANTIANDANDEFANGSHICHUANGJIANGONGDAN,ZHICHIKEFUZAIZUOXIMIANBANCHUANGJIANGONGDAN,DUOWEIDUDIJILUWENTI。TONGSHIKEYITIANXIENEIBUTONGZHI,JISHITONGZHIGONGDANDEXIANGGUANRENYUANJINZHANQINGKUANGHECHULIGUOCHENG,QINGSONGLIUZHUANSHIXIANDUOFANGXIEZUO。

2.提高服务成功率

天天斗地主 GONGDANGUANLIXITONGYIBIAOZHUNHUA、JINGXIHUADEXIANCHANGGUANLIFUWUWEIXIANCHANGGONGCHENGSHITIGONGYIDONGDUANJIEJUEFANGAN:CONGCHAKANGONGDAN、SHANGMENDAKA、WEIXIUJIANCHADAOJIESUANPINGJIADENGDENG。YOUXIAODEJINXINGXIANCHANGFUWUDEGUANLI,GUIFANGONGCHENGSHIDECAOZUOXINGWEI,TISHENGQIYEXINGXIANG,TIGAOKEHUMANYIDU。

3.降低企业成本

GONGDANGUANLIXITONGKESHISHIZHANGWOCANGCHUDELIUXIANG,JIANGDIQIYEDECANGCHUCHENGBEN。YOUXIAODEDUICANGKUJINXINGGUANLI,JINGQUEGENZONGBEIPINBEIJIANCHURUKU、LINGQUYUGUIHAI。RANGBEIJIANDADAOGONGXUJIANDEPINGHENG,GENGHAODEWEICHIBEIJIANSHIYONGYIJIKUCUNDEWENDING,GENGDAXIANDUDEJIANGDIQIYECANGCHUCHENGBEN。

4.有序、协同处理客户问题

天天斗地主 GONGDANGUANLIXITONGDULIDESHOUHOUFUWUGONGNENG,YOUXU、XIETONGCHULIKEHUWENTI,TIGAOKUABUMENGOUTONGDEXIAOLV。KEHUYUGONGZUORENYUANDOUNENGGENZONGWENTICHULIGUOCHENG。

5.知识库,用户自助服务

GONGDANGUANLIXITONGDEGONGDANKEYIJIANZHUANWEIZHISHIKUWENZHANG,KEZUOWEINEIBUANLIFENXIANG。DANGGOUXUAN“KEHUKEJIAN”,WENZHANGZAIQIANTAIZHISHIKUZHONGZHANSHI,YONGHUKEZIZHUJIEJUEWENTI,GAOBIEJIANDANZHONGFULAODONG。

TONGGUODUIQIYEGONGDANGUANLIXITONGZHUYAOGONGNENGSHISHENMEDEJIANDANJIEXIDEZHIGONGDANXITONGYOUZHUYUZUZHIHEBIANZHISUOYOUSUOYOUKEHUWENTIDEMULU,CONGERFANGBIANZUOXIKUAISUDIDIAOQUZHISHIKUDENEIRONGDUIKEHUWENTIJINXINGZUODA,BIMIANFANFUDUIXIANGTONGDEWENTIJINXINGZUODA,KEYIGENGKUAIDIJIEJUEKEHUWENTI,JIANGDIXIANGYINGSHIJIAN;TONGSHIKEFUJIEYUEDESHIJIANNENGGOUGENGHAODIDUIYONGHUDECHAYIHUAWENTIJINXINGJIEDA,TIGAOYONGHUTIYAN。YISHANGBIANSHIBIZHEDUIQIYEGONGDANGUANLIXITONGZHUYAOGONGNENGSHISHENMEDEJIANDANJIEXILE。

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